Term and Conditions

RESERVATION PROCEDURES

  1. Reservation must be made in writing, either by filling out the reservation form available on our website or contact us via email: info@bali-villarental.com.
  2. Please provide detailed information the number of members who will come, their nationality, and their ages, including children and babies.
  3. Our reservation will respond to your inquiry at the latest within 24 hours. If you do not receive response after 24 hours, please contact us immediately via the following email address : info@bali-villarental.com.
  4. You will receive detailed information about the villa, the price for the lease period, and further instructions to complete your reservation.
  5. Availability may change from time to time, especially in peak and high season. The villa which is available when our reservation  responds your inquiry may no longer available when you decide to confirm the reservation. It is therefore advisable to confirm your reservation as soon as you receive availability information.
  6. As soon as you confirm your reservation, our reservation will issue an invoice with detailed payment instructions.
  7. Be sure to complete the payment before the due date. Your reservation will be automatically released if you fail to make payments before the due date.
  8. When we receive the payment, we will issue a payment receipt along with the booking confirmation contains information related to your reservation, including check-in and check-out, the remaining payments, etc.
  9. To pick up the proper settings, please provide a detailed schedule of the arrival of each member of your group.

PAYMENT METHODS :

There are 2 (two) payment methods as below:
You can choose one of the two options below to settle your payment.

  1. Bank transfer :
    Transfers are made to our bank account as informed in our invoice.
    All costs related to the transaction have to be borne by you. Make sure to mention “Full Amount Guarantee” when you submit the transfer instruction.
  2. Online payment.
    Payment via PayPal
    Payment can be made to our PayPal company account.

ARRIVAL

  1. Our officer will be waiting for you at the arrival gate, holding a board with your name.
  2. Check in time is 14.00 and check out time is 11.00. Early check in and late check out can be arranged based on availability. Requirement for early check in and/or late check out should be communicated in advance.
  3. Late check out until 18.00 will be charged at 50% of one night rental rate.

CANCELLATION

  1. Cancellation has to be made in writing, either by email or fax.
  2. No show is subject to forfeiture of all payments you have made.

LIABILITY

Getting travel insurance which covers any potential disadvantages during your holiday including illness, injury, death, damage, loss, and cancellations is highly advisable.

  1. CV. Anugerah Property Services is not liable in any circumstance to substitute or refund any unused proportion of accommodation and other related services.
  2. CV. Anugerah Property Services is not liable to damage, loss, injury, and death sustained by residing clients both inside and outside the villa.
  3. Whilst we make our best effort to ensure accuracy of information presented in our website, we are not responsible for any changes and alterations made by the villa owner.
  4. CV. Anugerah Property Services is not responsible and therefore is not liable to borne any related expenses caused by inconvenience caused by condition of the villa.
  5. CV. Anugerah Property Services is not liable to any loss and damages to personal belongings of the clients and their visiting guests including cars and personal belongings left inside.

LOSSES and DAMAGES

  1. Clients are responsible to leave the villa in good order and clean condition.
  2. Clients are liable to cover any losses and damages to the villa during their occupation.
  3. Villa owner retains the right to repossess the villa if the clients or their guests cause damages to the villa.

COMPLAINS and FORCE MAJEUR

Both CV. Anugerah Property Services and villa owners are doing their best to provide comfortable accommodation for the clients to occupy. However we are also aware that there are issues beyond our control which may negatively affect client’s experience.

  1. Clients have to address complains to the villa manager immediately.
  2. Both villa owner and CV. Anugerah Property Services will not entertain any complains raised after client’s departure.
  3. CV. Anugerah Property Services is not liable for failure to perform its obligation caused by issues beyond its reasonable control including but not limited to act of God, power failure, fire, flood, epidemic disease, war, riot, and terrorism.

GENERAL

  1. All clients are strongly recommended to obtain appropriate travel and medical insurances.
  2. Clients are responsible to ensure that every member of their group has proper travel document as regulated by the government of the Republic of Indonesia.
  3. CV. Anugerah Property Services is not liable to refund any losses caused by improper documentation and any other travel related problem including but not limited to cancelled or delayed flights.
  4. CV. Anugerah Property Services is not liable to any illegal conduct or actions against the law of the Republic of Indonesia.

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